General Inquiries

For questions about Upeku’s platform capabilities, pricing, partnerships, or other non-technical topics, please reach out at

[email protected]

To enable a swift and accurate response, please include the following in your message:

• Your full name and organization (where applicable)
• Your preferred method and time zone for contact
• A concise description of your inquiry or request
• Any relevant identifiers (account, contract, or reference numbers)

Response expectations: we strive to acknowledge every inquiry within 1 business day and provide a substantive reply within 2–3 business days, depending on complexity.

Developer Submissions

Upeku welcomes technical collaborations, API integrations, SDK submissions, and app extensions that enhance our ecosystem. To initiate a submission, email the same address with the subject line “Developer Submission: [Your Project Name]”.

Please include:

• Project name, a brief overview, and how it complements Upeku
• Lead developer contact: name, email, organization
• Technical details: platform compatibility, authentication method, endpoints, and rate limits
• Security and compliance notes (data handling and risk considerations)
• Links to documentation, ADRs, or a live demo sandbox
• Proposed timeline and any dependencies or prerequisites

Expected timeline: after receipt, a reviewer will acknowledge within 2 business days and provide initial feedback within 5 business days, followed by the formal decision timeline.

Response Times

Upeku maintains clear, predictable communication standards to support efficient collaboration and resolution.

• General inquiries: Acknowledgment within 1 business day; substantive reply typically within 2–3 business days, depending on complexity.
• Developer submissions: Acknowledgment within 2 business days; initial feedback within 5 business days; final decisions vary by project scope.
• Critical incidents: Around-the-clock updates and escalation until resolution, with status details provided as information becomes available.

Business hours: Monday–Friday, 9:00–17:00 local time. Messages received outside these hours are queued and addressed at the start of the next business day.